AI, AGENTIC AI & AUTOMATION

From AI idea to working business agent.

Assess the process first, then choose the right pattern: automation, analytics, generative AI, RAG, a tool-enabled agent or a controlled agentic workflow.

AI opportunity assessment

Start with business value, not AI hype.

  • Business process and repetitive work
  • Data availability
  • Security and privacy
  • Cost, complexity and risk
  • Human approval requirements

Generative AI & RAG

Ground useful assistants in approved business knowledge.

  • Knowledge and business assistants
  • Document analysis and summarisation
  • SharePoint and Microsoft 365 knowledge
  • Chunking, embeddings and vector search
  • Retrieval quality and source grounding

Agentic AI

Enable approved business actions using controlled tools and permissions.

  • Customer service agents
  • Sales and knowledge agents
  • IT support and operations agents
  • Finance and administration agents
  • Cyber and compliance agents

AI governance & evaluation

Responsible AI is part of delivery.

  • Agent and user identity
  • Least privilege and tool permissions
  • Human approvals and auditability
  • Groundedness and hallucination testing
  • Safe deactivation and ongoing monitoring